We are Committed to Unparalleled Customer Service
At IBT, we value our clients above all else. We are committed to exceeding expectations every day and providing the highest-level of quality and service in everything we do.
For that reason, our customer service focus doesn’t stop at our client services desk. It extends to every IBT employee who interacts with clients, from those who develop our premier allergy and immunology testing services to those who deliver them.
Click below to learn more about:
- IBT’s Client Service Commitment to Customers
- Answer questions and resolve problems
- Provide test results and test status
- Process add-ons and cancellations
- Provide information about IBT’s available tests and services
- Ship mailing supplies
- Update test reports
- Answer your calls personally
- Respond quickly to your questions or requests, even after regular business hours when your situation is urgent
- Work with you until an issue is resolved
- Listen to–and act on–your feedback about doing business with IBT
- IBT’s Company-Wide Commitment to Customers
- Research-Based Testing Services: We provide you with the most advanced, accurate and comprehensive immunology and allergy testing services available from a single provider
- Quality Assurance Processes and Methodologies: We ensure that you always receive the most accurate test results
- Secure Facility: We protect your valuable samples and confidential, proprietary test result data
- Laboratory Certifications & Audits: We demonstrate that IBT meets federal standards for test reliability, responsiveness and sample integrity
- Experienced Staff: We provide expert consultation, laboratory testing and project management services
Our client service specialists will work closely with you throughout your relationship with IBT to:
Our client service professionals will always:
Our philosophy of customer service is embodied by all departments, processes and personnel in our organization, through our: